If you're a customer of a company not listed above or a customer that is not actively integrated with your PMS then your Customer Success Manager will assist you with getting your data into Property Meld through a manual import. How to initiate the Software Partnership in Buildium What's included in the Buildium Software Partnership How to initiate the Software Partnership in Rent Manager What's included in the Rent Manager Software Partnership How to set up an API user in Propertyware What's included in the Propertyware Software Partnership How to initiate the Software Partnership in Appfolio Stack What's included with the Appfolio Software Partnership Select your software below for the steps you’ll take. You’re approaching the finish line for Property Meld 101! All that’s left for this section is to initiate the Integration with your Property Management Software. We know you don't want a resident putting in a Meld for a house fire, right? Adjust your emergency handling protocol and resident announcements around maintenance here. And some helpful examples of Emergency Contact Information can be found here.You can create your own Maintenance Submission button on your website or inside your resident portal using the link found here.Do you require your residents to be home when maintenance arrives? Adjust those settings here.Here's where you can customize your notification settings and opt in to receive text messages. Property Meld is known for excellent automated communication to make sure everyone is on the same page. This will include anyone in your organization that will need access to Property Meld, including your internal technicians. Now is the time to invite your team to Property Meld. Simply refresh your browser, or log out and back in, and this error will resolve.You're about to experience the web-based platform for property management companies that solves maintenance obstacles and coordinates all key players in one location. For your safety, our server performs a routine check for current CSRF tokens in every open instance of Property Meld. Why do I get "CSRF Failed: CSRF token missing or incorrect" error?Ī. This can occur if you have your Property Meld account open in multiple browser tabs or on multiple devices. Login to your Property Meld account and open Notifications (bell-icon, upper-right of the menu), allowing you to see a detailed timeline of all your Melds. You can choose to send to either your property manager, vendor, other residents, or just your property manager or other residents.Ī. Clicking on Chat will allow you to send/receive messages. How do I contact my property manager, vendor, or maintenance technician regarding my Meld?Ī. When you are viewing a Meld, notice the two tabs underneath the title of the Meld, labeled Information and Chat. When you are viewing a Meld, clicking the Options drop-down in the upper-right of your Meld will allow you to reschedule or request cancellation of the Meld. If using a mobile device, your device's camera or file explorer prompt will open automatically- simply take your picture and follow the prompts to instantly upload.Ī. How do I use my computer or mobile phone camera to upload a picture?Ī. When you are viewing a Meld, navigate to the bottom and find CLICK, TOUCH, OR DRAG AND DROP TO UPLOAD. If using a computer or workstation, you will be prompted by your file explorer to select the file you wish to attach. Clear your browser cache and/or delete unneeded photos/apps before proceeding. Your mobile phone needs enough free space to be able to pre-load your images before sending. To receive assistance with technical issues and coaching related to the software directly, you may contact Property Meld's support team via Why is my mobile phone telling me I can't upload my picture(s)?Ī. when to contact Property Meld (maintenance software provider)?Ī. Since Property Meld is the software provider for your property management company you rent from, you'll need to utilize your Property Meld account to create Melds (work orders, maintenance requests, etc.) and to chat directly with your property manager and/or vendor or maintenance technician (repairs, scheduling, property info, etc). How do I know when to contact my Property Manager vs. How do I create or submit a maintenance request to my Property Manager?Ī. Refer to How to Submit Maintenance (Meld) Request which details the simple process.
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